In Cloud Computing services, trust is the main thing that should be gained by customers. Clients should always be clear about what they want and what is offered to them in the contract. They need to know everything about the services they receive, about the security of their software and data, about the payments, about the obligations they have, about the conditions around the termination of the contract, etc. These things are very important and directly affect the trust of customers. Trust nowadays is very difficult to gain as the security in Cloud Computing in most cases is high but it is never maximum as every software has many coding lines. Security for most customers is most important and has the greatest impact on whether or not they trust Cloud Computing. It is more difficult for businesses and companies to gain trust because the data they store in Cloud Computing is more valuable than the data of individuals. Issues that reduce customer security, so in this case also reduce trust are:
– Data integrity
This is a major security risk in which data may be damaged during various operations.
– Data interference
It is the most essential and every Cloud Computing provider tries to avoid or minimize it. Data intrusion occurs when another party gains access to someone’s account. In this case if another party manages to find someone’s password, then it can perform whatever action it wishes.
– Validity of online service
The validity of the online service is an issue still unresolved by Cloud Computing providers. In some case Cloud Computing providers say the service is not available for unforeseen reasons. This brings great concern to the client because he may want the service in those moments. The client also needs to know if his data is secure or not.